We’re very particular about recommending ebooks here at Served Fresh Media (@servedfresh) because there are many more eBooks that are, unfortunately, poorly thought out and/or executed than there are gems that offer accurate and useful information in a attractive layout.
Brian Solis (@briansolis) is that welcome exception. In case you don’t know Solis by his stellar reputation, he is founder of FutureWorks (a new media marketing and branding agency in Silicon Valley) and one of the preeminent thought-leaders on social media and PR.Â His insights (shared daily on his blog) are thoroughly researched, well written and forward-thinking.
For this reason, we recommend downloading his popular eBook, Customer Service: The Art of Listening and Engagement Through Social Media (written by Brian Solis and co-authored by Becky Carroll). It’s chock-full of recent, well researched data on social media and thoughtfully engages the reader to envision themselves defining their brand in new and exciting ways through social media.
If you decide to download it, let us know what you think of it in the comments section below.
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